YOUR QUESTIONS ANSWERED
This website is operated by Inspiring Travel Ltd. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about on:
Who we are
Inspiring Travel Ltd (‘we’ or ‘us’) (trading as Inspiring Travel Scotland) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
The personal information we collect and use
We collect the following personal information that you provide to us:
names, email addresses, postal addresses, telephone numbers, dates of birth, some passport details, dietary requirements and next of kin
Some examples of when we collect this information include:
when you book with us. We would take name, country of residence, email address, age and telephone number at the enquiry stage.
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.
We may monitor communications such as emails and telephone calls for the following purposes:
we record telephone calls for quality assurance, these are never listened to unless we need to establish something to help the customer and verify a part of the conversation.
How we use your personal information
We collect information about our users for the following purposes:
Who your information may be shared with
We may share your information with:
Law enforcement agencies in connection with any investigation to help prevent unlawful activity
We will only share your information with other companies who will be providing services on the tour you book with Inspiring Travel Scotland, in order that they have the correct passenger details, like name, date of birth, citizenship etc
We will not share you personal information with any other 3rd parties.
We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.
We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
Whether personal information has to be provided by you, and if so why
The provision of the following information is required from you:
Name, address, email address, telephone numbers, citizenship, date of birth
This is to enable us to do the following:
We require this information to book the elements of the tour for our clients, like hotels, transfers and day trips and is used for the booking process.
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept
We will hold your personal information for the following periods:
Details will be held for 6 years – to satisfy UK Tax laws
These periods are no longer than necessary in each case.
Reasons we can collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your personal information:
Consequence of our use of your personal information
The consequence to you of our use of your personal information is:
We may in the future contact you with some tour products that we think you will be interested in.
Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:
For your peace of mind. All data is held on secure servers and all payments are encrypted.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
Transfers of your information out of the EEA
We will not transfer your personal information outside of the EEA at any time.
What rights do you have?
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)
If you would like to exercise any of these rights please:
From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
If you have any questions about this policy or the information we hold about you, please contact us by:
e-mail: [email protected]
Inspiring Travel Ltd
4/2 115 Crow Road
telephone: +44 141 432 1770
Calls will be answered at the following times:
Please check online or call to check opening hours as these vary
We may record calls for quality and training purposes.