YOUR QUESTIONS ANSWERED
Please read the below booking conditions carefully. These conditions sometimes combined with other information given to you at the time of booking, set out the terms and conditions of the contract set out between you and Inspiring Travel Ltd registered in Scotland. These Conditions do include some limitations and exclusions of liability. You should therefore read them carefully. We reserve the right at any time before a booking is confirmed, to withdraw or change these Conditions.
“Inspiring Travel” means Inspiring Travel LTD, a company incorporated in Scotland with registered number SC539647 and having its registered office at Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, G2 1BP and “we”, “us” and “our” shall refer to Inspiring Travel Ltd;
“you” means the person engaging Inspiring Travel to provide the Service;
“Service” “itinerary” “holiday” “tour” means the holiday booking and advice service provided by Inspiring Travel and/or its nominated sub-contractors and suppliers.
The singular includes the plural and vice versa, and reference to one gender includes all the genders.
Any and all bookings made with Inspiring Travel are made subject to these Booking Conditions. When you pay your deposit, you are making an offer to request to purchase our services or holidays, which, if accepted by us, will result in a binding contract. Payment of your deposit does not constitute our acceptance of your offer and your deposit will be refunded in full if your offer is refused.
Once your itinerary has been confirmed to you we will accept responsibility for it in accordance with these conditions as an “Organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992. Any bookings which fall outside of the scope of these regulations, we act as agent for the relevant service providers, and your contract for those services is made directly with the supplier.
When you make a request to book and subsequent booking, you are guaranteeing that you have the authority to act on behalf of all party members included in your booking, and have the power to accept and do accept on behalf of all party members the booking conditions. A contract will exist as soon as we have issued a confirmation number & invoice. This contract is made on the terms of these booking conditions, which are governed by Scottish Law, and the jurisdiction of the Scottish Courts. Prices are not binding. We reserve the right to alter any prices shown on our website, booking forms or other promotional literature, prices will appear as prices from, indicating that they can go up in price until the itinerary is confirmed to you and you accept and the contract begins. Your right to cancel under the Consumer Protection (Distance Selling) Regulations 2000 shall not apply once we have started to provide the Service to you, which shall be deemed to be when we first book accommodation or services for you or your holiday.
Your Financial Protection
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Inspiring Travel Ltd, and in the event of their insolvency, protection is provided for:
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Inspiring Travel Ltd.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made
Booking and Payment
To request to confirm your booking you are required to pay a non-refundable deposit of 25% of the total cost of the booking or a minimum of £150 per person, plus any supplier fees. Your balance must be paid by 10 weeks before the itinerary start date, the final payment date will sometimes be earlier, the final payment date will be shown on your invoice or in correspondence. Failure to pay the balance by cleared funds (i.e. card payment up to the balance due date or by bank transfer 14 days before the final balance due date) the final payment date may result in the cost being increased or ultimately cancellation with no refund of any and all monies already received by Inspiring Travel. The person who makes the booking or presents themselves as the person making the booking is responsible to make the final balance payment to clear any outstanding balance with Inspiring Travel. Once we receive your deposit and having accepted your booking form, the contract between us will become binding and we will send you an invoice for the balance and advise you of the date for payment of said balance. Some of our bookings will have stricter booking deadlines, this will be noted in your invoice.
Any booking made within 10 weeks will require full payment in order to proceed with the booking. Also, certain discounts or promotions may require full payment to have the discount or promotion applied. Once a booking has been requested and before confirmation to you, in the event that certain component parts are unavailable or we are unable to find a suitable alternative then a full refund will be given. You will be notified of any relevant changes, including cost fluctuation, during the request stage, either before or at the time the itinerary is confirmed to you.
Please note due to availability and request issues we will be unable to book any tours less than 21 days to departure date.
When a request to book is made by a deposit payment by you, your initial tour status is ‘Provisional’. It is advisable not to book flights until we have contacted you to indicate that the accommodation & Driver/Guide on your tour is booked and the tour status is ‘Confirmed’.
Brochure and website prices are quoted in UK Sterling. Payment will be accepted by:
Maestro, Visa Electron, Visa Debit and Solo debit cards or Visa/Mastercard/American Express credit cards (a surcharge of 3.0% will be levied for payments by credit card and non-UK debit cards). If your booking is being paid for by a 3rd party with a credit or debit card we will require signed authorisation from the card holder via a scanned letter.
Bank Transfer (details available from our office). We will only accept Bank Transfers 14 days in advance. Please note, it is not advisable to pay the deposit by bank transfer as we cannot start booking your itinerary components until we have received the funds, which will take several days.
Payment may occasionally be accepted in US Dollars and Euros by bank transfer (charges will apply).
Cancellation or Amendment
Inspiring Travel Ltd will always endeavour to recoup what we can for you in the event of cancelation, however it is your duty to make sure you have travel insurance that covers you for the correct amount. You should rely on your travel insurance not on recouping deposits or moneys payed to Inspiring Travel Ltd. We abide by our contracts with suppliers who often demand compensation when a booking is cancelled, this is reflected in the cancelation charges. We will provide you with a cancelation invoice for your insurers in order to attempt to claim back from your Insurer any money lost due to amendment or cancelation, subject to the terms of your policy.
All cancellations must be sent in writing and signed include your name address and names of those cancelling along with the confirmation invoice number. Verbal cancellations are never accepted. You can post or email the letter, if using email, you must use the email address we have on file and make sure the letter will reach us at least 1 week before itinerary start date or we will not be able to try to recoup any deposit or payments for you.
Cancelation within 1 week of itinerary start date – you must make contact by phone as well as send an email letter as above, if you do not phone will not be able to try to recoup any deposit or payments or part payments for you. If within 72hrs and out with Inspiring Travel business hours please email [email protected] immediately and also then call +44 141 432 1770 during the next available business hours of 11:00 – 21:00 UK time. If this procedure is not followed we will be unable recoup any payments made.
More than 10 weeks before itinerary start date – loss of deposit
Between 10 – 5 weeks before itinerary start date – up to 50% of total booking cost
Less than 5 weeks before itinerary start date – up to 100% of total booking cost.
The cancellation charges set out above apply to all bookings, however there will sometimes be exceptions where a booking includes items or services where the suppliers’ cancellation charges exceed those shown above. If this is the case we can supply a copy of our supplier’s terms if needed.
We cannot guarantee that any amendments will be authorised, accepted or satisfied. However, we will always endeavour to carry out your requests. Any amendments will cost £75 per person plus any fees for cancelation or amendment or any additional costs levied or charged by the suppliers. Additionally, any alterations or amendments within 2 calendar month of itinerary start date may have the same penalties as the cancelation as above and you agree to indemnify us fully against any and all cancelation and/or amendment charges incurred by us as a result of you cancelling your itinerary.
Out with the other terms of these Conditions, we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, civil strife, natural or nuclear disaster, fire, adverse weather conditions, rising or falling water levels, closure of locks, perils and dangers of the sea, technical or maintenance problems to transport (in particular the inability of a ship to sail or an aeroplane to fly), closure of airports or seaports or other unforeseen circumstances that may amount to force majeure. Routings and itineraries can be affected by adverse weather, road closures or other reasons and may be varied accordingly. We shall use our reasonable endeavours to advise you of these changes as soon as we are aware of them.
Although we will pass on any requests you have to our suppliers these are never guaranteed by the supplier even if the request appears in writing on documentation we cannot enforce the request, it is at the discretion of the supplier and we take no responsibility for the requests being carried out.
Cancellation or Amendment by us
We reserve the right in any circumstances to cancel or amend your travel arrangements. However, we will not cancel your booking less than 2 calendar months before itinerary start date except for reasons of force majeure or failure to pay the final balance or unforeseen circumstances. Due to unforeseen circumstances and/or circumstances beyond our control it may be necessary for us to change or cancel your arrangements, at which point you will be notified and offered alternative arrangements of a similar or better standard. A change affecting a stay in a hotel during a tour where the hotel itself is not the focus of the tour, does not constitute a major change. If the change may be deemed to be a major one: e.g. a change to a lower official classification of accommodation than that booked or a departure time alteration of more than twelve hours, at which point you will be notified and offered alternative arrangements of a similar or better standard. You can accept the changes to arrangements or purchase another holiday with Inspiring Travel or cancel in full and receive a full refund of any monies paid to Inspiring Travel Ltd.
Our Responsibilities to you
We will take due care and attention when booking when making your holiday arrangements, if after departure any part of your arrangements is not provided as promised by our suppliers or subcontractors or due to the fault of our employees and we are unable to provide an alternative of comparable standard and if this has affected the enjoyment of your travel arrangements then we shall pay you appropriate compensation & arrange for you to be returned to your point of departure. Compensation and loss of enjoyment will normally be limited to two times the cost of the trip. The level of compensation will take into account all relevant factors, such as the invoice price, any steps it was reasonable for the client to take to minimise inconvenience/damage suffered, any insurance claims made by the client and the extent to which any failure on our part affected your enjoyment of the package. It is a condition of the payment of compensation that you notify us of any complaint or claim and assign to us any rights that you may have against any third party in connection with any claim you have. You must cooperate with us and our insurers in all regards. We will offer advice and guidance as is reasonable in all circumstances provided we are advised of the incident promptly.
We are not liable and you indemnify us from any liability for any injury, illness or death or consequent losses suffered by you or any member of your party, unless you are able to prove that such injury or illness was caused by lack of reasonable care and skill on the part of ourselves.
In any case, our whole liability to you whether under contract or delict shall not exceed £1,000,000. By agreeing to a contract with Inspiring Travel you acknowledge that we have taken all reasonable steps to safeguard its liability in this respect.
Our liability is also limited in accordance with or in an identical manner to:
Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
The contractual terms of the companies and suppliers and sub-contractors that provide the transportation for your travel arrangements, these terns are incorporated into this contract.
Inspiring Travel will not be held responsible for any delays or cancelation of travel plans not booked by them, similarly any curtailment of plans booked by Inspiring travel because of arrangements booked with a 3rd party is purely your own responsibility and Inspiring Travel are indemnified from any responsibility or perceived loss. We do not accept liability for any change loss expense or other sums which is derived directly or indirectly from any act or omission by you or members of your party. All air transport is undertaken entirely at your own risk. Any independent arrangements you make which are not part of arrangements booked by Inspiring Travel are entirely at your own risk. We or any of our suppliers or staff take no responsibility for any optional extras booked while on your holiday or indeed any other part of your holiday not handled or booked by Inspiring Travel, the onus is on you & you must make sure you have suitable insurance to cover anything not booked on your behalf by Inspiring Travel before your itinerary start date.
It is a condition of booking and contract that you accept the hazards involved in your trip and you accept that in visiting remote and mountainous regions or islands there is an element of on-tour flexibility. The itinerary stated in the trip dossier is indicative only and not a guarantee that a route will be followed or place reached. In the unlikely event of unforeseen circumstances, you acknowledge that delays and alterations and their results, such as inconvenience and discomfort, are possible and do arise and you assume any and all risks.
You must have a level of fitness commensurate with your chosen trip and you are responsible for bringing the appropriate equipment.
For any element of on tour flexibility requested by you to the Driver/Guide whilst on tour, you accept that any change of plans requested by you must be discussed well in advance and that the Driver/Guide as tour leader has the final say on whether the requested amendment is carried out.
On occasion while on the tour the Driver/Guide or other Inspiring Travel Ltd employee or representative may take photographs which you are included in, when you agree to being photographed and appear in any images or photographs then you also agree to these photographs appearing in material related to and promoting Inspiring Travel Ltd. Any feedback or comments from you may be used in our testimonials, in social posts and other promotional material for Inspiring Travel Ltd & your name referenced unless we have been otherwise notified by you.
Please note that upon arrival at your service or accommodation provider you may be asked for a credit card number, imprint or cash deposit to cover any incidentals.
In the accommodation or service you must observe the rules of the service or accommodation provider (if any) relating to the accommodation and/or services and must use them, engage in them and vacate them in accordance with the service or accommodation provider.
You shall behave responsibly throughout your holiday and in particular, must not do or permit to be done anything which might lead to damage to any property, injury to any person, or vitiation of any contract of insurance. You will use, occupy and enjoy the accommodation provided as part of your holiday with due care and in a proper manner without allowing the accommodation to become unreasonably soiled. No items, fixtures or fittings shall be removed from the accommodation or left outside at any time. You will be responsible for the cost of repairing or replacing any lost, broken or damaged items, including lost keys.
You will indemnify Inspiring Travel Ltd for any liability, loss, damage, costs and expenses incurred by Inspiring Travel as a result of your acts and omissions whilst on holiday, or as a result of your breach of these Conditions.
Visa and Documentation
It is your responsibility to the correct documentation and visas necessary in order to enter the UK and return to your country. You agree to reimburse us for any costs we incur as a result of such failure on your part.
It is a condition of booking that you take or have in place suitable insurance cover when making your reservation. You must have cancelation cover in place that covers the amount of your booking and covers you for repatriation in the event of illness or injury. All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment. We therefore recommend that your insurance policy includes cover for baggage and personal items. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover. We reserve the right to check your insurance policy for suitability.
We hope that you will have a fantastic holiday and we do our utmost to make sure everything runs smoothly for you. We recognise that things can occasionally go wrong. If there is a problem that arises during your holiday please immediately seek the assistance of the hotelier or appropriate person so that things can be rectified as quickly as possible at the time. Should your problem or complaint not be dealt with satisfactorily please speak to your Driver/Guide if possible who will then contact our office, or contact our office directly if this is not possible. Should you feel your complaint not be dealt appropriately with please bring it to our attention by letter within 4 weeks of arrival home. Failure to bring the complaints to our attention in any of these ways will affect your rights under contract. In all cases we would like complaints settled amicably between us, however as a member of ABTOT we are obliged to maintain a high standard of service to you and can offer an arbitration scheme for the resolution of disputes arising out of this contract.
Dealing with Complaints
If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close.
Details of this scheme are available from The Travel Industry Arbitration Service, administered by Dispute Settlement Services Limited
9 Savill Road
This scheme cannot however decide in cases where the sums claimed exceed £5,000 per person or £10,000 per booking form, or for claims which are solely or mainly in respect of physical injury or illness or the consequence thereof.
If you are not a UK citizen, you should seek your own guidance prior to booking the holiday to ensure that you are aware of any appropriate health requirements for the area you are travelling to and it is your duty to inform us of any disabilities or special requirements you may have.
We are fully compliant with all data protection legislation.